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I received a fail on my device but I have not consumed any alcoholic beverages:

Ignition interlocks are extremely sensitive to anything containing alcohol and do not distinguish between an alcoholic beverage and other products containing various amounts of alcohol. Any substance with alcohol or ethanol derivatives will be recognized and recorded by the ignition interlock. Such substances can cause BAC FAILS and WARNS. To avoid this, refrain from eating or drinking prior to testing. We suggest keeping a bottle of water in your vehicle with you so you can rinse your mouth out prior to testing

I received a fail on my device. Will I lose my license?

The consequences for failed tests vary by state. Please contact your monitoring authority for more information.

Should I go to my appointment if I can’t pay my balance?

Service appointments are very important as they are required by your monitoring authority. If you don’t appear for your regularly scheduled appointment your device will go into LOCKOUT prohibiting you from driving your vehicle. If you are having financial difficulty, call us at 844-540-0601 to make arrangements BEFORE going to your appointment.

What happens if my car needs repairs?

If your vehicle needs an oil change or other routine service, nothing special needs to be done. If the power to your interlock device needs to be disconnected during the service, your mechanic will need to obtain documentation BEFORE working on your vehicle. Contact us at 844-540-0601 for more information on how to obtain the documentation.

Can I disconnect the vehicle battery?

Since all power disconnects are documented and reported call us at 844-540-0601 before disconnecting your battery so we can advise you about your jurisdiction’s regulations.

What happens during a routine service appointment?

Your device is inspected and calibrated. Service appointments are very important as they are required by your monitoring authority. Several days prior to a service appointment, the service light on the device starts flashing as a reminder of an upcoming appointment. Also, for several days following the scheduled date the service light will remain steady and a tone will sound as an overdue indication. If you fail to return to the service center within this time frame the interlock device will go into permanent SERVICE LOCKOUT mode and you will not be able to start your vehicle. You would then need to tow your vehicle to the service center at your expense.

What do I do if I need to reschedule my service appointment?

Please call us at 844-540-0601 to reschedule as soon as possible and at least 24 hours in advance. If you cancel less than 24 hours before an appointment or do not show up for your appointment, you will be charged a missed appointment fee. If you do not show up for service by your service date, your vehicle will go into permanent SERVICE LOCKOUT mode and you will need to have your vehicle towed to the service location.

Will the interlock turn off my engine?

No. The interlock will never turn off a running vehicle. If a running retest is missed the horn will sound, a violation will be recorded and you will have to come in for an early service appointment.

What is a running retest?

After you have successfully started your vehicle, interlocks randomly ask for additional tests while the engine is running. If the retest is not taken or failed, the unit will log a RETEST VIOLATION and the horn will honk until the vehicle is turned off.

What if my vehicle stalls?

If your vehicle stalls you will have approximately 2 minutes to restart your vehicle without taking a test.

TEMP LOCK is showing on my device. What does this mean?

If TEMP LOCK is displayed, your vehicle will temporarily not operate because of too many fails or aborts. This temporary lockout will last 5 minutes to 24 hours, depending on state regulations. You may push the power button to display the amount of time left in the TEMP LOCK. When time has expired, WARM UP will be shown.

The display on my device says SERV #. What does this mean?

This is the number of days until your next required service. The system must be serviced prior to midnight on SERVE 0.

The display on my device says OVERTEMP.

On a hot day, temperatures inside a vehicle can reach 185 degrees. If you see OVERTEMP, this means the device is too hot and it must cool down before it will operate. OVERTEMP will continue to display until the device is serviced.

ABORT shows after I breathe into the device.

● Not blowing hard enough
● Blowing too hard
● Not blowing long enough
● Not humming correctly

This is NOT a fail. Continue to test as normal. If you continue to have problems, please ask your service technician to assist you with the proper technique or call us at 844-540-0601.

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